How long will it take to receive my order?

All orders are dispatched from our warehouse in Melbourne, Australia within 1 business day and include secure tracking.Estimated delivery timesAustralia: 2 - 6 business daysNZ: 4 - 7 business daysUK: 4 - 7 business daysUSA: 5 - 9 business daysCanada: 5 - 9 business daysNote: International delivery times may vary due to customs clearance delays.For more details, please view our shipping policy.

How can I track my order?

Once your order is dispatched, you will receive an email with the tracking information. If you need further assistance, please email us at hello@calmy.com.au so we can help you.

I haven't received my order. What should I do?

Please check the tracking link sent to you via email. If you need further assistance, please email us at hello@calmy.com.au so we can help you.

Do you ship internationally?

Yes, we currently ship to Australia, USA, UK, Canada and New Zealand. We will be expanding to other regions soon.

What is your return policy?

Please check our return/refund policy here.We offer returns for 30 days from the date your order is delivered. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout.To be eligible for a return:• Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered.• Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.• Item(s) must be returned in the original packaging, and in ‘as new’ condition.• You must provide a photo of your item/s prior to shipping so we can assess the condition.Return shipping costs are the customer’s responsibility, except in cases where we have sent you an incorrect items or a faulty item. Please email hello@calmy.com.au to initiate your return.Note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount. The total amount owed will be calculated at the time your refund is requested.

Can I exchange an item?

Sure! If you would like to exchange an item, please email us at hello@calmy.com.au and we can assist you.Please also check our return/refund policy here.

What payment methods do you accept?

We currently accept the following secure payment methods:• Credit Card (Visa, Mastercard, Amex, UnionPay, JCB)• PayPal• ApplePay• Google Pay• Shop Pay• Afterpay

Yes! Our site uses 128-bit SSL encryption technology to protect your information during checkout. We also use Fraud Defender to prevent any fraudulent transactions.

How do I use my GoCalm™?

Please refer to our support page for detailed instructions:How to use your GoCalm™If you need further assistance, please email us at hello@calmy.com.au so we can help you.

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